PRIVACY POLICY
Sealix Pty. Ltd. is committed to protecting the privacy of our customers, website visitors and business contacts. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to personal data collected through our website sealix, over the phone, by email or in person.
1. Introduction
1.1 Our Commitment to Privacy
We adhere to the Australian Privacy Principles, which govern the collection, use and disclosure of personal information by organisations covered by the Privacy Act 1988 (Cth) ( Australian Privacy Principles - OAIC).
1.2 Scope of this Policy
This Policy covers all personal information we collect from individuals in connection with our surface protection and cleaning solutions business, including stone, concrete and timber care products.
2. Information We Collect
2.1 Personal Information Provided by You
We collect personal information that you voluntarily provide, s uch as your name, email address, postal address, phone number, company name and ABN, payment details and purchase history.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect technical information such as your IP address, browser type, operating system, access times and pages viewed. This helps us diagnose technical issues and improve our site’s performance.
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons) to enhance your browsing experience, remember preferences and analyse site traffic. You can manage cookie preferences via your browser settings or our cookie banner.
3. How We Use Your Information
3.1 To Provide Products and Services
We use your personal data to process orders, deliver products, manage your account and provide customer support.
3.2 To Improve Our Website and Services
Your usage data helps us understand how people interact with our website and where improvements can be made.
3.3 Marketing and Communications
With your consent, we may send you promotional emails about new products, special offers or events. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in any email or contacting us directly.
3.4 Compliance with Legal Obligations
We may use or disclose your personal information when required by law, for example to comply with a court order, or to protect our legal rights.
4. Disclosure of Your Information
4.1 Third-Party Service Providers
We engage trusted third-party providers (e.g., payment processors, logistics partners, IT support) who assist in delivering our services. They are bound by confidentiality obligations and must comply with APPs.
4.2 Legal Requirements and Protection of Our Rights
We may disclose personal information if required by law enforcement or to protect our rights, property or safety, or that of our customers.
4.3 Business Transfers
If Sealix is involved in a merger, acquisition or asset sale, we may transfer your personal information to the acquiring entity, provided they agree to handle it in accordance with this Policy.
5. Data Security
5.1 Security Measures
We implement reasonable physical, technical and administrative safeguards to protect your personal information from misuse, loss and unauthorised access, disclosure or alteration.
5.2 Third-Party Vendors
Our service providers undergo due diligence to ensure they maintain appropriate security measures and comply with the APPs.
6. Data Retention
6.1 Retention Periods
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law.
6.2 Deletion and Anonymization
When no longer needed, we will securely delete or de-identify personal information in accordance with best practice guidelines.
7. Your Rights and Choices
7.1 Access and Correction
You have the right to request access to or correction of your personal information. To make a request, contact us using the details in Section 10.
7.2 Opt-Out of Marketing
You may opt out of receiving marketing communications at any time by following the unsubscribe link or emailing us.
7.3 Cookies Preferences
Manage or disable cookies via your browser settings. Disabling cookies may affect website functionality.
8. International Transfers
Where we transfer personal data overseas (e.g., to cloud service providers), we ensure appropriate safeguards such as binding corporate rules or standard contractual clauses are in place to protect your information.
9. Changes to This Policy
We may update this Policy to reflect changes in our business or applicable privacy laws. We will post the revised policy on our website with an updated “Last Updated” date.
10. Contact Us
If you have questions, concerns or wish to exercise your privacy rights, please contact:
- Email: info@sealix.com.au
- Phone: +61 3 8904 9009
- Address: 1/257 Princes Hwy, Dandenong VIC 3174, Australia
Last updated: 27 April 2025