1. Where we deliver
SEALIX delivers across Australia wherever an approved carrier can safely carry the products in your order. Enter your postcode at checkout to see the delivery methods and prices currently available for your address.
Some remote locations, islands, PO boxes and restricted-access sites may not be available for every product. If checkout cannot price your address, contact us and we’ll check the options with you.
2. Delivery prices and free delivery
Delivery charges are calculated from your order, postcode and the available service. The amount shown at checkout is the delivery price for that order.
Free standard delivery from $299
Eligible orders with a product value of $299 or more receive free standard delivery when a free standard method is shown at checkout.
Free standard delivery does not apply to same-day or express services, or to freight that requires a separate manual quote. Checkout will always show the available option before you pay.
3. Processing and dispatch
Most paid orders containing in-stock products are prepared for dispatch within 2–3 business days. Business days exclude weekends and Victorian public holidays.
Backordered, special-order or unusually large orders can take longer. If we know your order will be delayed, we’ll contact you with an updated estimate and the options available.
4. Delivery timing
Delivery dates and transit times are estimates unless we expressly agree to a firm date in writing. Timing can change because of the destination, carrier network, weather, peak periods, access restrictions and the type of goods being carried.
We’ll provide tracking details when the carrier makes them available. If your order has not arrived within the advised timeframe, contact us so we can investigate.
If we cannot supply your order within the advised timeframe, we’ll contact you and work with you on a fair solution.
5. Large orders and split deliveries
Large orders are often packed into several boxes. The courier may scan and deliver those boxes separately, even when they are travelling under the same order or consignment.
If only part of your order arrives, please check the carton labels and tracking, then allow 1–2 business days for the remaining boxes to arrive. If they still have not arrived after that, contact us with your order number and the details of what was delivered so we can investigate with the courier.
6. Same-day and express options
Same-day delivery may be offered for eligible products and addresses. Where available, it has a 10am order cut-off and is priced separately from standard delivery.
The service is only confirmed when it appears as an available option at checkout. Orders placed after the cut-off, on non-business days, or requiring extra handling may move to the next available service.
7. Liquids, coatings and restricted freight
Some coatings, cleaners and other products have carrier or dangerous-goods restrictions. These items may need road freight, special handling or a different service from the rest of your order.
Availability and pricing are confirmed at checkout wherever possible. If a manual freight quote is required, we’ll contact you before dispatch.
8. Store pickup
Pickup from our Dandenong location may be available when shown at checkout. Please wait until we confirm that the order is ready before travelling to collect it.
Bring your order confirmation and suitable identification. If someone else is collecting for you, let us know before they arrive.
9. Delivery addresses and missed deliveries
Check your delivery address, postcode and contact details carefully before placing the order. Contact us immediately if anything needs changing. Once a carrier has collected the order, an address change may not be possible and extra carrier charges may apply.
Make sure the site is safe and accessible for delivery. Carrier redelivery, waiting-time or return-to-sender charges caused by incorrect details, missed access or an unavailable recipient may be passed on where reasonable.
10. Damaged, missing or incorrect deliveries
Check the order when it arrives. If anything is damaged, missing or incorrect, keep the packaging and contact us as soon as you reasonably can with your order number and clear photos.
We’ll assess the issue and arrange the appropriate next step. See our Refund Policy for how we handle faulty, damaged or incorrectly supplied products.
11. Need a hand with delivery?
Contact SEALIX with your order number, postcode and a short description of what you need.
Email: [email protected]
Phone: 03 8904 9009
Address: 1/257 Princes Hwy Service Rd, Dandenong VIC 3175, Australia